Refund Policy

Because your blueprint is custom-made from your details, refunds work like this:

• Before we generate it — full refund. If you change your mind before your blueprint is generated, email us and we’ll refund you in full.
• After it’s generated and made available on your private page — because it’s custom work, it’s non-refundable. But if the blueprint has a factual error or doesn’t reflect the details you submitted, tell us within 14 days and we’ll revise it.

Digital products are delivered instantly and can’t be returned once accessed, so all sales are final once the file has been downloaded or opened. With that said:

• If a file is broken, won’t open, or you were charged in error, email us within 14 days and we’ll fix it or refund you.
• If you bought the same item twice by mistake, we’ll refund the duplicate.

Your order keeps the price, correction allowance and refund terms accepted at checkout. Contact us using your order email if preparation fails, a duplicate charge appears or you need a correction. Do not pay again to recover a paid order. Refunds and disputes can suspend private media access while the studio reconciles the order.

Email hello@lavaanandlights.com with your order email and what happened. We aim to reply within 2 business days. Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days.

If something went wrong, please contact us first — we can almost always sort it out faster than a bank dispute. This policy doesn’t limit any rights you have under applicable consumer-protection law.

See our Terms of Service for the full agreement.